40% of enterprises will scrap AI agents – 3 ways to ensure yours don’t fail
how do you create real ROI from autonomous AI? Three digital leaders share lessons they’ve learned in the field.
There's a lot of hype about the potential of AI agents, but less evidence that the tools are producing a return on investment. Tech analyst Gartner recently predicted that 40% of enterprises will demote or decommission autonomous AI agents by 2027 due to governance gaps that are only identified after incidents occur when these agents are in production. Also: AI is causing cognitive fatigue. Here's how to work with more haste and less speed At the recent Snowflake Summit in San Francisco, three digital leaders explained how their organizations put agents into production. They shared three lessons for other professionals looking to exploit AI: use frameworks, exploit experts, and monetize data. Matt Luizzi, VP of analytics at wearable technology specialist Whoop, said his organization collects biometric data 24/7 to power its health and wellness insights, with Snowflake supporting the firm's internal analytics services. Luizzi said agents play an increasingly important role in this process, particularly Snowflake CoCo, the technology specialist's coding agent for developers and data engineers. "We've been using CoCo for several months now, and started with just the analytics team, which is people who could quickly look at a query response and say this is correct or not, and trying to figure out how to scale that process out," he said. "Now we're at the point where we've created more formalized evaluation frameworks and are starting to roll agents out at scale." Also: Forget productivity: Here are 5 strategic shifts that drive real AI value Luizzi said the firm has software engineers who deploy A/B tests and use CoCo to analyze the results, propose the next feature, test it, and iterate. "This approach is rapidly accelerating the way that we're shipping not only business value, by automating the experimentation framework, but also the customer value," he said.
